What is the 72-hour cancellation rule for e-Invoices?

Suppliers have a 72-hour window after LHDN validation to cancel an e-invoice. Buyers also have 72 hours to reject an incorrect invoice. After this window, adjustments must be made via Credit or Debit notes.

Can AutoCount work offline if the internet fails?

Yes. AutoCount is a hybrid desktop-based system. You can continue invoicing offline and batch-submit to the LHDN MyInvois portal once your connection is restored.

Common Questions (FAQ)

Q: What is the LHDN e-Invoice implementation timeline in Malaysia?

Implementation is phased by turnover: >RM100m (1 Aug 2024), RM25m - RM100m (1 Jan 2025), and all others (1 July 2025). Exemption applies to businesses with turnover below RM150,000.

Q: Does AutoCount support Self-Billed e-Invoices?

Yes. AutoCount allows buyers to generate self-billed e-invoices for settings like imported goods/services or commission payments to agents, ensuring full LHDN compliance.

Who can help on E-invoice checking?

ALN Operating as a specialised tax, Malaysia E-invoice and transfer pricing firm in Johor Bahru, we aim to be the problem solvers of our clients’ taxation and business matters. As a trusted accounting firm in Malaysia, our purpose defines why we exist — to provide effective solutions and dependable expertise to every client we serve. Call Mr Neo at +607 331 0018 (Mid Valley Southkey Office) +607 361 4691 (Desa Tebrau Office)

What is the LHDN e-Invoice implementation timeline in Malaysia?

Implementation is phased by turnover:
• >RM100m: 1 Aug 2024
• RM25m - RM100m: 1 Jan 2025
• All others: 1 July 2025.
Exemption applies to businesses with turnover below RM150,000.

What is a Consolidated e-Invoice (B2C)?

Ideal for Retail and F&B. It allows you to combine multiple daily transactions into a single e-invoice for submission to LHDN by the 7th day of the following month. AutoCount handles this calculation automatically.

Does AutoCount support Self-Billed e-Invoices?

Yes. Self-billed e-invoices are required for settings like imported goods/services, or commission payments to agents. AutoCount allows the buyer to generate these on behalf of the supplier as per LHDN requirements.

Can a verified e-Invoice be edited?

No. Once verified by LHDN, it cannot be edited. You have a 72-hour window to cancel it. After 72 hours, any adjustments must be made using a Credit Note, Debit Note, or Refund Note.

How does the 72-hour cancellation mechanism work?

Suppliers can cancel a verified e-Invoice within 72 hours of issuance. Likewise, buyers have 72 hours to reject an e-invoice if they find errors. AutoCount’s e-Invoice panel tracks these statuses in real-time.

Does AutoCount provide real-time TIN validation?

Yes. AutoCount features a built-in Tax Identification Number (TIN) search and validation tool. This ensures your customer data is accurate before you attempt to submit an e-invoice to LHDN.

Is e-Invoicing mandatory for cross-border transactions?

Yes. e-Invoicing applies to both local and international transactions. For imported goods, Malaysian purchasers must generate a self-billed e-invoice by the second month after customs clearance.

What happens if my internet goes down during a sale?

AutoCount is a desktop-based hybrid system. You can continue to issue invoices offline. Once your connection is restored, you can batch-submit the pending invoices to the LHDN MyInvois portal.

Can AutoCount handle POS QR Request e-Invoices?

Yes. For F&B and Retail, customers can scan a QR code on their receipt to request a formal e-invoice themselves, significantly reducing the workload for your cashiers.

How does the AIP Server help my business?

The AIP (AutoCount e-Invoice Platform) server automates background processing and validation. It reduces manual entry errors and ensures your high-volume billing remains audit-ready and compliant.